Shipping Information

We ship via UPS or USPS

You can expect your shipment to arrive within 4 - 10 business days from receipt of your order. For an additional charge, we can expedite your delivery to most destinations in 1 - 4 business days. Your shipping charges are also based on the total weight of the order.


  • Please allow up to 2 business days to process and pack your order.
  • Orders are shipped on business days only. Business days are Monday - Friday, excluding public holidays and our events.
  • You may choose to upgrade the shipping method for faster delivery.
  • Not all delivery methods are available to all areas.
  • As we ship with UPS or USPS, we are not able to deliver to any P.O. Box address in the United States.
  • Unfortunately, we do not ship internationally at this time.


Out of Stock Items

We apologize for the inconvenience this may cause. If the item is out of stock, we will notify you and discuss how you would like to handle your order.

Order Tracking

When your order is shipped, we will send you an email to confirm your shipment. This email will include a tracking number with a link to enable you to track your package.

Shipping as a Gift

No problem!! Just enter the shipping address of your gift recipient. We will ship to the address given.

Returns

Due to the nature of our products, we do not accept returns. However, if your item arrives damaged due to the shipping service please contact us immediately. We will instruct you on what to do next.

Items with temperature warning

Our products are noted with a heat warning if they are made with ingredients that allow the product to melt around body temperature. During the summer months, these products can get very warm in transit and may melt into liquid. Surf Shack  Soap Company, LLC is not responsible if the warned items arrive melted. Please note, we are not able to replace or refund these items if they melt in transit. Please keep these products off of all heated surfaces.